FAQs by User

General Questions

How do sessions work?

Sessions are 1 hour per booking and can be held via phone or video communication using the iHelp platform.

What happens if there are technical difficulties with the session?

Please notify us contact@ihelp.live as soon as possible.   

If the technical issues are our fault, you will receive a full refund.  You will also be able to book another session with your Helping Professional straight away.

Please note, you must ensure that you have a good internet connection when you are holding your sessions.

What happens if the Helping Professional doesn’t attend the session?

You will receive a full refund and we will be notified.

 

What happens if I have to cancel the session?

Cancellations must be made at least 24 hours ahead of your scheduled appointment in order to receive a full refund.  

How do I use iHelp?

Create your profile here

 

If you need further guidance, please refer to the How it Works page of the website.

Do you do couples therapy?

There are a number of Helping Professionals that will be able to hold sessions with you and your partner.  Click here to Browse through our list Helping Professionals.

What happens if I don't attend the session?

If you have not cancelled your appointment at least 24 hours prior or do not attend your scheduled appointment you will not receive a refund and we will be notified.

If there is a pattern of absence your account will be suspended.

What is iHelp?

iHelp is an online platform for you to connect directly with Helping Professionals when you need to talk to someone.

How can I contact you?

You can contact us here.  We will respond to you within 3 business days.

What is a Counselor?

Counselors help people deal with their feelings and responses, and assist their clients to decide on action they can take to solve problems. They may specialise in relationship counselling, grief and loss, addictions, family problems or life changes.

What is a Psychotherapist?

A Psychotherapists concern, in the broadest sense, is assisting individuals, couples and groups to see, think, feel or act differently. It is a collaborative process between client and the psychotherapist, based on the client’s active participation.

What is a Psychologist?

Psychologists assess the current emotional and lifestyle problems of clients, their social and family histories, and examine how feelings, actions, beliefs and culture interact to shape the person’s experience and difficulties. 

 

Can I claim my sessions with my Insurance Provider?

iHelp is not affiliated with any Insurance Providers.  We supply the portal and an invoice for your bookings.  Please contact your Insurance Providers for further clarification as to whether or not your sessions are covered.  

Privacy

How is my Privacy protected?

All your sessions are private.  We do not keep any recordings of your sessions.  

Payment

How do I pay?

Once you choose your booking time, you will be prompted for payment details via the PayPal portal. 

You will receive an invoice as well as a confirmation email once the booking is completed.

What form of payments are accepted?

iHelp accepts payment via credit card, debit card and PayPal.

How are my payment details protected?

All user and payment details are encrypted through the PayPal platform.  

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